hawksbet Privacy Policy

1. Introduction

hawksbet ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the hawksbet online gaming platform at hawksbet.net (the "Platform"). This Privacy Policy describes how hawksbet collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Privacy Policy applies to all registered players, visitors to the hawksbet website, and any individual who interacts with hawksbet through any channel, including customer support, email, and live chat.

By registering for an account or using the hawksbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the hawksbet Platform.

This Privacy Policy should be read alongside the hawksbet Terms and Conditions, which govern your use of the Platform.

2. Personal Data We Collect

hawksbet collects the following categories of personal data from players:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Philippine mobile number;
• Email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bill, bank statement issued within the last 3 months);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement);
• Selfie or live photo for identity confirmation where required.

2.3 Financial and Transaction Data

• Deposit and withdrawal history;
• Payment method details (GCash number, PayMaya number, bank account details — stored in tokenized or masked form);
• Transaction amounts in Philippine Peso (PHP);
• Bonus and promotional credit history.

2.4 Gaming Activity Data

• Game history, including games played, bet amounts, and outcomes;
• Session duration and frequency of play;
• Responsible gaming tool usage (deposit limits, self-exclusion requests).

2.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Cookies and session identifiers;
• Pages visited and features used on the Platform.

2.6 Communications Data

• Records of customer support interactions via live chat, email, or other channels;
• Feedback and survey responses;
• Marketing communication preferences.

3. How We Collect Your Data

hawksbet collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources where permitted by law.

4. How We Use Your Personal Data

hawksbet uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data
Age and identity verification (KYC)	Identity data, KYC documents
Processing deposits and withdrawals	Financial data, identity data
Fraud prevention and security monitoring	Technical data, transaction data, identity data
Responsible gaming monitoring and tools	Gaming activity data, identity data
Customer support	Communications data, identity data
Marketing and promotions (with consent)	Contact data, gaming activity data
Platform improvement and analytics	Technical data, gaming activity data
Legal and regulatory compliance	All categories as required

hawksbet will not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

hawksbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and hawksbet, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

hawksbet does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, solely for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and comply with regulatory requirements;
• Fraud prevention and security services: Providers that assist hawksbet in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Philippine government agencies, including gaming regulators and law enforcement bodies, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants where necessary for the operation of hawksbet's business, subject to professional confidentiality obligations.

All third parties with whom hawksbet shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the specific service they provide to hawksbet.

7. Cookies and Tracking Technologies

hawksbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the hawksbet website.

7.1 Types of cookies we use:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on hawksbet.
• Analytics cookies: Help us understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content about hawksbet. These are only set with your consent.

7.2 Managing cookies: You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the hawksbet Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

8. Data Retention

hawksbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods applicable to hawksbet player data:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction;
• KYC documents: Retained for a minimum of 5 years following account closure or the completion of the relevant transaction;
• Gaming activity data: Retained for the duration of your account and for 2 years following account closure;
• Customer support communications: Retained for 2 years from the date of the interaction;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, hawksbet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9. Data Security

hawksbet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hawksbet Platform;
• Encryption of sensitive data at rest, including payment method details and identity documents;
• Access controls ensuring that only authorized hawksbet personnel can access personal data, on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Staff training on data protection and information security practices;
• Incident response procedures for detecting, reporting, and managing data security breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, hawksbet will notify affected players and relevant authorities in accordance with applicable law.

10. Your Data Rights

As a hawksbet player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data hawksbet holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the hawksbet data protection team. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

11. Children's Privacy and Age Restriction

If you believe that hawksbet has inadvertently collected personal data from a person under the age of 21, please contact us immediately at support@hawksbet.net so that we can take prompt corrective action.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to discuss responsible internet use with young people in their care.

12. Third-Party Links

The hawksbet Platform may contain links to third-party websites or services for informational purposes. hawksbet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies solely to data collected by hawksbet through the hawksbet Platform and does not cover data collected by third parties, including payment processors, even where those services are accessed through the Platform.

13. Changes to This Privacy Policy

hawksbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how hawksbet protects your data.

Your continued use of the hawksbet Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way hawksbet handles your personal data, please contact our support team:

For related policies, please review our Terms & Conditions and Responsible Gaming pages.